CR3D Support

Version 2026-11-02-public1 · Last updated 2 November 2026 · CR3D STUDIOS LLC

Contact us
Email: support@cr3d.org. We read every message and reply as soon as we can.
Privacy questions and data requests: privacy@cr3d.org.
Safety or abuse concern: use Report in the app where it is available, or email support@cr3d.org. If someone is in immediate danger, call your local emergency number first.
Mail: CR3D STUDIOS LLC, PO Box 235, Johnson, NY 10933, USA.

Common questions

I can't sign in or I never got my confirmation email

Check the spam folder and that the address is spelled correctly, then ask for the email again from the sign-in screen. If it still doesn't arrive, contact us with the email address you used. (We send account emails from our own domain; some mail providers delay them.)

How old do I have to be?

13 or older. Players under 18 start with a private profile that can't be set to public. See the Terms.

How do I delete my account?

In the app: Settings → Delete Account. Your account is hidden immediately; sign in again within 30 days to cancel. After 30 days we remove or anonymize your profile information, and your posts and comments are removed. Messages you sent stay in the other people's direct, group and community chats as “Deleted Player”, and games and scores stay for the other players with your name replaced. Profile and community pictures are not yet removed from storage automatically: email privacy@cr3d.org and we will remove them. The Privacy Policy lists exactly what is removed and what stays.

If you can't open the app, email us from the address on your account and we will start the deletion for you. Deleting your account does not cancel a CR3D Pro subscription; cancel it in your Apple account settings.

How do I get a copy of my data?

Email privacy@cr3d.org from your account's address and ask for a copy. We respond within 45 days.

How do I report content or a player, or block someone?

Use Report on a player's profile, on a game, or on a community message, and Block on a player's profile. Direct, group and league chats don't have a report option on each message yet: report the player from their profile, or email support@cr3d.org with what happened. We review reports and act on violations of the Community Rules (see the Terms).

Payments, Pro and refunds

CR3D Pro is bought through Apple and managed in your Apple account settings (Settings → your name → Subscriptions). Refunds are handled by Apple at reportaproblem.apple.com. CR3DITS are earned by playing; they can't be bought.

My league or game has a problem

League commissioners and game organisers run their own leagues and games. Start with them. If someone is behaving abusively, report them.

A score is wrong

Ask the other players in the game to confirm or resubmit the score in the app. If it can't be resolved, contact us with the game details.

Your privacy

Read the Privacy Policy. You can switch off analytics and session recordings in Settings → Share Usage Analytics.

Beta testers

Thank you for testing. To report a problem, email support@cr3d.org, or use TestFlight's built-in feedback (take a screenshot and tap Share Beta Feedback). In recent versions of the app, Settings → Send feedback opens an email to us with your app version and account number filled in.